Privacy Policy

This Privacy Policy describes how ARIK ("we", "our", or "us") collects, uses, and protects your personal information when you use our services. By using ARIK, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide when using ARIK:

• Account information (name, email, company details)
• Prompts and queries submitted to ARIK
• Feedback and communications with our support team
• Payment information (processed through secure third-party providers)

1.2 Automatically Collected Information

When you use ARIK, we automatically collect:

• Usage data (features accessed, response times, error logs)
• Device information (browser type, operating system, IP address)
• Analytics data to improve service quality

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve ARIK's functionality
• Personalization: To customize your experience and provide relevant responses
• Communication: To send updates, security alerts, and support messages
• Analytics: To analyze usage patterns and improve service quality
• Security: To detect, prevent, and address technical issues and abuse
• Compliance: To comply with legal obligations and enforce our terms

3. Data Storage and Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and network security
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With trusted third parties who help us operate our services (e.g., cloud hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

5. AI and Machine Learning

ARIK is powered by AI models, including custom GPTs built on OpenAI's platform:

• Your prompts and interactions may be processed by AI models to generate responses
• We do not use your data to train AI models without explicit consent
• OpenAI's data usage policies apply to interactions with ARIK
• Enterprise customers can opt for on-premise deployments for maximum data control

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain data processing activities
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@getarik.com.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Improve our services through analytics

When data is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards such as standard contractual clauses.

9. Children's Privacy

ARIK is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized experiences
• Enable security features

You can control cookie settings through your browser preferences. Note that disabling cookies may affect service functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for material changes

Your continued use of ARIK after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: